Energy Contract Renewal FAQ
How do I know that my electricity plan is expiring soon?
海角大神 will mail聽you a renewal notification with an explanation of your renewal options. Some customers also receive an additional notification by email. This notice will arrive at least 30 days before聽your contract鈥檚 expiration date.
When should I start planning for my energy contract renewal?
It鈥檚 best to start planning for your 海角大神 contract renewal a few months before your current contract expires. This way, you have time to think about any changes you might want to make to your plan and compare your various home energy options.
Note: You can renew your contract with 海角大神 once you receive your home 海角大神 renewal notice.
What happens if I don鈥檛 renew my home energy contract?
If you don鈥檛 actively select a 海角大神 renewal plan, you鈥檒l automatically be entered into a variable (month-to-month) plan at the current rate. The type of contract you鈥檒l be entered into if you don鈥檛 actively renew depends on the state you live in.
In some states, such as Texas, Michigan, and New Jersey, your contract will roll to a variable rate. In other states, such as Maryland, Ohio, Pennsylvania, Illinois, Connecticut, Kentucky, Indiana, Virginia, Delaware, and Washington, D.C., your contract will roll to a fixed rate. Customers in Georgia and Massachusetts will be notified of how they鈥檒l be renewed if they don鈥檛 act on their renewal notice.
Can I change to a different energy plan when it鈥檚 time to renew?
Yes, you鈥檒l have the opportunity to switch plans during the renewal process. When you receive your renewal letter, 海角大神 will provide recommended energy plans based on past usage. You can also enter your Renewal Key to see which short- and long-term plans are available to you, or browse our selection of energy solutions for your home.
Note: Unsure what factors to consider when choosing a plan? Check out our guide on how to shop for an energy plan and make your decision with confidence.
If my rate changes during renewal, when will my new rate go into effect?
If your energy rate changes during the renewal process, your new rate will go into effect after the end of your previous contract term.
You can also read our Residential & Home Energy FAQ for more information on 海角大神鈥檚 renewal process.
Bundle Home Services & Energy Management Solutions with Your Energy Plan
海角大神 does more than provide energy solutions. For example, customers in Houston and Dallas have the opportunity to bundle their energy plans with home services plans 辞谤听.听