Electricity Bill Assistance

海角大神

We recognize that customers deal with a variety of issues when it comes to their households. The economy has been difficult for many Texans, and at times, you may have found yourself in need of assistance.

Below you will find information on how you can receive help to keep your electricity on along with additional energy assistance programs available for Texas families and residents.

Get Help Paying Your Electric Bill

Request a Deferred Payment Plan

A deferred payment plan allows a customer to pay an outstanding balance in installments that extend beyond the due date of the current bill. This can alleviate the stress of having to pay the full bill at one time and prevents disconnection without additional notice for non-payment. We make deferred payment plans available, upon request, to our residential customers:

For bills that become due during an extreme weather emergency.
As directed by the PUCT during a state of disaster declared by the governor in the area covered by the declaration.

We are currently offering deferred payment plans to our customers consistent with current PUCT requirements.

Please note: A switch-hold may be placed on your account for the deferred payment plan that prevents you from switching providers until the deferred balance is paid in full. You can pay the balance in full at any time to release the switch-hold.

For more information on deferred payment plans, please contact us.

Seek a Payment Arrangement

A payment arrangement is an agreement with your electricity provider that allows you to pay the outstanding bill after its due date, but before the due date of the next bill. If a disconnection notice is issued before a payment arrangement is made with us, that disconnection will be suspended until after the payment due date agreed upon.

Please note: If you do not fulfill the terms of the payment arrangement, service may be disconnected after the later of the due date for the payment arrangement or the disconnection date indicated in the original notice, without issuing an additional disconnection notice.

For more information on payment arrangements, please contact us.

Call 2-1-1

If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone or 877-541-7905, select your language, then choose Option 1. You may also visit .

Energy Assistance Programs

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program that provides financial assistance to households to help with home energy costs.

The LIHEAP CARES Act includes utility bill payment assistance. Visit 听and select the 鈥淯tility Bill Payment Help鈥� option. From a landline, call toll free 877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll-free number will directly connect you with the service provider in your county.

Texas Department of Housing and Community Affairs听Texas Utility Help

Qualified Texas homeowners and renters can now , inlcuding past due utility payments for electricity, natural gas, and propane and up to $2,400 in prospective payments.

To qualify, applicants must meet these criteria:

Household income must be at or below 150 percent of the Federal Poverty Income Guidelines
At least one occupant in the household must be a U.S. citizen or a qualified non-citizen

Applicants can also request water and wastewater bill assistance in the same application, and for those who qualify, they can get help paying total past due and current water and wastewater bills of up to $600.听

For questions or additional information, the Texas Utility Help call center can be reached at 855-566-2057 from 8 a.m. to 6 p.m. Monday through Friday. Help is available in multiple languages.

Apply online at .

Texas Department of Housing and Community Affairs Rent Relief Program

This program is now closed for new applicants due to the total requests for assistance exceeding the funds available.听To receive notifications of possible future opportunities to apply to the Texas Rent Relief program, you can sign up听听辞谤听惫颈蝉颈迟听听for more information. The Texas Department of Housing and Community Affairs Rent Relief Program can also be reached听by phone toll-free听833-989-7368听from 8 a.m. to 6 p.m. CST Monday to Saturday or email听info@texasrentrelief.com.

Community Assistance Agencies (CEAP)

Many community agencies exist that help residents obtain energy and utility assistance. of some of these agencies.

Additional Agencies, Programs & Resources

Organizations & Agencies	Counties Served	Phone Number
听	听	听
	Haskell, Jones, Kent, Knox, Stonewall, and Throckmorton	713-667-9400
	Bexar	210-335-3707
	Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio	432-729-4908
	Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington听	979-846-1100
	Cameron and Willacy	956-544-6411
	Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, and Runnels听	325-625-4167
	Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, and Northwest School Districts听	972-221-1224
	Tarrant	817-392-5700
	Austin, Bastrop, Colorado, Fayette, and Lee	979-540-2980
	Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, and Victoria听	361-578-2989
	Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, and Willacy听	361-664-0145
	Blanco, Caldwell, and Hays	512-392-1161
	Atascosa, Bandera, Comal, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, La Salle, Live Oak, McMullen, Maverick, Medina, Real,Uvalde, Val Verde, Wilson, and Zavala	830-303-4376
	Dimmit, LaSalle, and Maverick	830-876-5219
	Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, and Titus听	903-756-5596
	Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, and Tom Green听	325-653-2411
	Dallas	214-819-1848
	Matagorda	979-245-6901
	Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, and Navarro	254-753-0331
	El Paso	915-562-4100
	Brazoria, Fort Bend, Galveston, and Wharton	409-765-7878
	Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, and Wood听	936-564-2491
	Harris	713-696-7900
	Hidalgo	956-383-6240
	Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, and San Saba	325-372-5167
	City of Irving	972-721-9181
	Kenedy and Kleberg	361-595-8572
	Lubbock	806-775-2309
	Denton County: Carrollton, Addison, Farmers Branch, Coppell, and Dallas zip code 75287听	972-446-2100
	Nueces	361-883-7201
	Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter,Randall, Roberts, Sherman, Swisher, and Wheeler听	806-372-2531
	Crane, Pecos, and Terrell	432-336-7528
	Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, and Young听	940-684-1571
	Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, and Yoakum听	806-864-6104
	Jim Hogg, Starr, and Zapata	956-722-3995
	Tarrant	817-531-5620
	Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, and Wise	817-598-5700
	Collin, Cooke, Denton, Fannin, Grayson, Hunt, and Rockwall	903-813-3541
	Travis	512-854-4100
	Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, and Upshur听	936-598-6315
	Webb	956-523-4182
	Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, and Upton Ward听	806-872-8354
	Burnet and Williamson	512-763-1400

* Residential usage-based bill credit of up to $600 based on 12-month period of up to $50 in monthly bill credits. Only new customer successful enrollments with 海角大神. For residential plans with a term of 12 months or more. Customer will receive up to a $150 gift card to help cover the current retail electric provider鈥檚 cancellation fee. The maximum total of gift cards is $150 per name and per account. The total cannot exceed $450 per calendar year. After completing the switch to 海角大神, the customer must complete the form at constellation.com/myetf and include a copy of their new 海角大神 bill and a copy of the last bill from their current retail electric provider showing a cancellation fee. Gift card link will be sent within 2-3 weeks after 海角大神 receives the customer鈥檚 documentation. Gift cards are issued by Virtual Incentives. Valid email address required for receipt of gift card. Gift cards will not have cash access. For any questions about your gift card, call 877-321-2641. Terms and conditions are applied to gift cards. Please see the merchant gift card for additional terms and conditions, which are subject to change at merchant鈥檚 sole discretion. 海角大神 will share your name and email address with Virtual Incentives for reward fulfillment only. 海角大神 will share your name and email address with Virtual Reward Center for reward fulfillment only. Reward link expires in 3 months.

1 Terms and conditions apply. Parts and labor covered up to $2,000 per contract year.

2 Your Smart Meter Texas鈩� usage data and address will be shared with a third party to perform the A/C system monitoring. Terms and conditions apply.听

海角大神